How can we help?

Enter your pick-up and drop-off, date, time and number of travellers on the homepage, choose a shared seat or private vehicle, and complete your details. You'll receive your e-ticket by email immediately.

You can book up to 6 hours before departure. In summer we recommend booking at least 48 hours ahead, especially for shared rides and minibuses.

Your chauffeur waits in the arrivals hall holding an AviHop sign with your name. Exact meeting instructions are in your e-ticket and in the app.

Shared rides leave at fixed times on popular routes. You book and pay per seat, and travel with other passengers heading the same way. Drop-offs are at central points or at your door, depending on the route.

Shared rides wait up to 30 minutes. If your flight is delayed longer, we move you to the next shared departure free of charge.

Visa, Mastercard, American Express and PayPal online, or cash to the chauffeur on selected routes.

No. Prices include fuel, tolls, taxes, parking and waiting time. Extras such as sightseeing stops are shown clearly before you pay.

Yes. Add your company details at checkout or download the invoice later from your account.

Yes, up to 24 hours before departure (48 hours for minibuses). With a Flexible ticket you can cancel up to 2 hours before.

Go to Manage booking, choose your trip and select "Change". Changes are free up to 24 hours before departure, subject to availability.

One large suitcase and one carry-on per traveller is included. Oversized items like bikes or skis can be added as an extra.

Yes, free of charge. Add the number of children and their ages when booking so your chauffeur brings the right seats.

Small pets in a carrier are welcome on private transfers marked "Pets OK". Please mention your pet in the message for the chauffeur.

Every traveller needs a valid passport or ID card accepted by the countries on your route, plus a visa if required for your nationality. Please check the requirements before you travel.

Usually 10–30 minutes. In peak summer weekends it can take longer — our estimated travel times already include an average border wait.